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Fort Hood Press Center
FOR IMMEDIATE RELEASE
DATE: May 9, 2011 11:39:19 AM CDT

Media Advisory - Darnall to open two new clinics in local communities; Medical Home clinic concept new to Army Medicine

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Media representatives who wish to attend the ceremonies should contact Carl R. Darnall Army Medical Center Public Affairs Office, Jeri Chappelle, 254-288-8005, or Brandy Gill, 254-286-7954, by 4 p.m. on May 16.

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FORT HOOD, Texas – Ribbon cutting ceremonies to open two new clinics in local communities are scheduled for May 17, hosted by Carl R. Darnall Army Medical Center.

The ribbon cutting for the Harker Heights Medical Home is set for 10 a.m. May 17, in front of Suite 200 in the Market Heights shopping center at 201 East Highway 190 in Harker Heights, Texas.

A second ribbon cutting for the Copperas Cove Medical Home is set for 2 p.m., May 17, in front of the clinic at 458 Town Square shopping mall on West Highway 190 in Copperas Cove, Texas.

CRDAMC Commander Col. Steven E. Braverman will host both ribbon cuttings; Brig. Gen. Joseph Caravalho, Jr., commander of the Southern Regional Medical Command and Brooke Army Medical Center will speak at both events.

The public is invited to attend.

For more information, please see below.

 

BACKGROUND OF MEDICAL HOMES

(From the Army Medicine website, http://www.armymedicine.army.mil/)

Community Based Medical Homes are Army-run, primary care clinics located off-post in the communities where Army Families live.  But Community Based Medical Homes offer more than convenient location.

Community-based medical homes were inspired from the ground up by patients’ ideas and suggestions about how healthcare should be.  Those ideas and suggestions are embodied in the concept of the patient-centered medical home, a new model of healthcare being adopted across military healthcare and by leading civilian healthcare systems.

The patient-centered medical home is both revolutionary and old-fashioned.  Each patient partners with a team of healthcare providers – physicians, nurses, behavioral health professionals, pharmacists, and others – to develop a comprehensive, personal healthcare plan. 

That healthcare team works with each patient over time to take care of health issues as they arise, ensure delivery of prevention screening and services, manage chronic conditions, and promote a spirit of health, wellness and trust.

At its heart, the Army community-based medical home is healthcare the way it should be – easy to access, patient-centered, team based and quality focused.

Army community-based medical homes increase access to primary care, expand the definition of healthcare quality and reinvigorate our commitment to customer service.

Most healthcare systems don’t engage their patients until the patient reaches out for care.  In the community-based medical home, the healthcare team develops a comprehensive care plan as soon as the patient enrolls and then proactively engages the patient as a partner in care.

Each day begins with a “huddle”, where the day’s care plans are reviewed and discussed prior to meeting with patients.  Contributions to the huddle come from a multidisciplinary team including the patient’s primary care manager, team nurses, nurse case managers, behavioral health professionals, clinical pharmacists and others.

When a patient receives care outside of the community-based medical home, in the emergency room, hospital, or sub-specialist’s office, the patient’s care team ensures that care is coordinated and integrated into the comprehensive care plan.  This focus on comprehensive, proactive care, team communication, and coordination of care advances our commitment to patient safety and healthcare quality.

The staff members in community-based medical home are committed to a higher level of customer service.  That higher level of customer service starts with same day service, giving patients access to care when they need it.

From the way patients are greeted when they enter or contact the clinic, to patient education, to their interaction with the healthcare team, everyone strives to build trust in Army medicine and make it easy for patients to say that Army healthcare is the best available.

In community-based medical homes, patients are active partners in coordination, communication, and decision-making— the center of their own personal healthcare team.

In a traditional healthcare setting, the only way to gain access to care is through a face-to-face visit between patient and healthcare provider.  Army medicine believes that this encounter is the heart of the community-based medical home experience.  The face-to-face encounter builds trust, improves communication, and lays the groundwork for providing continuous care by the personal healthcare team.

The community-based medical home starts with the face-to-face encounter and expands from there.  Both patients and the healthcare team can take advantage of telephone and web-based communication to follow-up on health issues and concerns, share and update information, and coordinate care delivery.

In addition, this is an opportunity for group visits, a coordinated interaction between the healthcare team and patients sharing the same condition.  Furthermore, patients have the option to interact with members of the extended care team such as pharmacists, behavioral health professionals, nurses, and others.  These expanded access options give patients more flexibility to manage their healthcare while ensuring access to the care they need.

In addition to the three clinics near Fort Hood, medical home clinics will be located near the following Army installations: Fort Carson, Colo.; Fort Benning, Ga., Fort Stewart, Ga.; Fort Shafter, Hawaii; Fort Campbell, Ky.; Fort Leonard Wood, Mo.; Fort Bragg, N.C.; Fort Sill, Okla.; Fort Jackson, S.C.; Fort Bliss, Texas; Fort Sam Houston, Texas; Joint Base Lewis-McChord, Wash. and

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For more information contact:
Carl R. Darnall Army Medical Center
Public Affairs Office
(254) 286-7954
Brandy Gill
Fort Hood, TX 76544
brandy.gill@amedd.army.mil